- Job Description
Primarily responsible for overseas market sales of synthetic biological products, including cosmetic raw materials, nutritional health additives, pharmaceutical intermediates, etc.
Market development and sales
1. Develop and implement market development plans for the company's synthetic bioproducts in specific overseas regions (such as Europe, America, Asia, etc.), explore potential customer resources, establish and expand sales networks, and achieve individual and team sales performance targets.
2. Participate in professional events such as international industry exhibitions and seminars to showcase the company's products and technologies, enhance the company's reputation in the international market, collect information on potential customers, and establish initial business contacts with potential customers.
3. Analyze industry trends, competitor dynamics and customer demand characteristics in the target market, report market information to the company on a regular basis, and provide data support and suggestions for the company's product development and market strategy adjustment.
Customer relationship maintenance and development
1. Develop and manage agents and collaborate on corresponding market development and customer service.
2. Be responsible for daily communication and maintenance with overseas customers, gain a deep understanding of customer needs, provide professional product solutions for customers, answer customer's questions regarding product application, technical parameters, etc., and ensure customer satisfaction and loyalty.
3. Handle customer feedback and complaints in a timely manner, coordinate with the company's internal R&D, production, after-sales and other departments, respond quickly to and solve customer problems, and maintain the company's good brand image.
4. Provide full-chain technical support and work with agents to provide customers with efficient and professional technical service guarantees.
Product promotion and technical support
1. Accurately convey the technical advantages, application scenarios and value of the company's synthetic biology products to overseas customers, and provide customized product promotion plans based on customer needs.
2. Assist customers in product trials and evaluations, provide technical guidance and support to ensure that customers use the products correctly, collect customers' opinions and suggestions during the trial process in a timely manner and feed them back to the relevant departments of the company to help optimize and upgrade the products.
3. In light of the characteristics of overseas markets, collaborate with the Marketing Department to develop localized product promotion materials and publicity plans, such as product manuals, promotional videos and online copy, to enhance the promotion effect of products in overseas markets.
Sales process management
1. Be responsible for the full process management of overseas sales orders, including receiving, reviewing, following upon production progress, coordinating logistics distribution, etc., to ensure that orders are delivered to customers on time, with quality and quantity.
2. Work in collaboration with the finance department to manage accounts receivable from overseas customers, follow up on the collection of payments in a timely manner, reduce financial risks, and ensure the stability of the company's cash flow.
- Job requirements
Education and Major
Bachelor's degree or above, majoring in biology, bioengineering, biotechnology, biopharmaceuticals, international trade, marketing or related fields preferred.
Work experience
1. 2-5 years of overseas market sales experience. Sales experience in biotechnology, chemical raw materials (including personal care raw materials) and related industries is preferred.
2. Familiar with overseas sales channels and models, with successful cases of opening up international markets and maintaining overseas customer relationships, capable of independently completing sales tasks, and having certain marketing planning and promotion capabilities.
3. Experience in cooperation and management with agents is preferred.
Professional skills
1. Excellent English listening, speaking, reading and writing skills, fluent in English for business negotiations, technical exchanges, customer communication, etc. Other foreign language skills (such as French, German, Japanese, etc.) will be more advantageous.
2. Be familiar with international trade rules, import and export business processes and related policies and regulations, and be able to handle various trade affairs in international sales business independently, such as customs declaration, inspection declaration, freight arrangement, foreign exchange settlement, etc.
3. Master basic sales skills and customer relationship management methods, be able to use data analysis tools to analyze sales data, and have market insight and adaptability.
Personal qualities
1. Possessing excellent communication and coordination skills as well as a strong sense of teamwork, can communicate efficiently with clients, partners and internal team members from different cultural backgrounds, and establish good cooperative relationships.
2. Be proactive and responsible, have strong stress resistance and self-motivation, be able to work independently in the complex and changeable international market environment, and be brave to challenge sales targets.
3. Have a strong learning ability and innovative consciousness, be able to quickly master new knowledge and new technologies in the field of synthetic biology, constantly explore innovative sales models and methods, and improve sales performance.
4. Be honest and trustworthy, have good professional ethics and business conduct, strictly abide by the company's rules and regulations, and keep the company's business secrets.
If interested, please contact hr@cataya.com.
